Implmentasi Layanan Delivery: Library Searching Service (LSS) Sebagai Layanan Referensi Virtual Perpustakaan Universitas Syiah Kuala

Charlis Siana Rosita, Nurmaliati Nurmaliati, Asmaul Husna

Abstract


Abstrak

LSS (Literature Searching Service) adalah salah satu layanan perpustakaan Universitas Syiah Kuala (USK) yang merupakan bagian dari layanan referensi. Dimasa pandemi covid-19 tantangan bagi perpustakaan perguruan tinggi sangat komplek. Salah satunya adalah akses kesumber informasi ke perpustakaan sangat terbatas, koleksi perpustakaan tidak termanfaatkan secara optimal. Selama pandemi Covid-19 Perpustakaan USK membuat strategi layanan baru mengganti layanaan tatap muka ke layanan referensi virtual (delivery). Tujuan yang ingin dicapai dalam penelitian ini adalah untuk mengetahui kinerja pustakawan, sarana akses informasi,  dan kualitas informasi LSS. Penelitian menggunakan metodologi kualitatif deskriptif yang berbentuk narasi. Teknik pengumpulan data  dilakukan dengan observasi partisipan ialah melalui pengamatan dan wawancara yang bersifat terbuka, data statistik dan dokumentasi studi literatur. Data yang dianalisis adalah data permitaan koleksi melalui layanan LSS tiga tahun terakhir. Sejak dirilis bulan Agustus 2020, pemustaka cukup reponsif terhadap layanan referensi virtual  ini. Data menunjukkan tahun 2020, Agustus s.d Desember sebanyak 438 orang melakukan pemesanan. Pada tahun 2021, Januari s.d Desember sebanyak 1.151 orang, adanya peningkatan yang tajam pemesanan koleksi. Pustakawan memiliki keterampilan dalam menelusur informasi yang dibutuhkan, memiliki kecakapan dalam bidangnya. Tersedianya sarpras yang baik, kemudahan akses, sumber informasi yang berkualitas. Secara keseluruhan dapat disimpulkan bahwa layanan LLS sebagai layanan referensi virtual  dapat dikatakan baik.

Kata kunci: literature searching service; referensi virtual, layanan delivery, book delivery, perpustakaan digital, pandemi, layanan prima

 

 

Abstract

 

LSS (Literature Searching Service) is one of the library services of Syiah Kuala University (USK) which is part of the reference service. During the COVID-19 pandemic, the challenges for university libraries are very complex. One of them is access to information sources in the library is very limited, library collections are not utilized optimally. During the Covid-19 pandemic, the USK Library made a new service strategy, replacing face-to-face services to virtual reference services (delivery). The objectives to be achieved in this study are to determine the performance of librarians, information access facilities, and LSS information quality. The study used a descriptive qualitative methodology in narrative form. The data collection technique was carried out by participant through observation, open interviews, statistical data and documentation of literature studies. The data analyzed is data collection requests through LSS services for the last three years. Since its release in August 2020, users have been quite responsive to this virtual reference service. The data shows that in 2020, from August to December, 438 people placed orders. In 2021, January to December there were 1.151 people who have collection orders increased sharply. Librarians have skills in tracing the information needed, availability of good infrastructure, easy access, quality sources of information. Overall it can be concluded that the LLS service as a virtual reference service is very good.

 

Keywords: literature searching service; virtual reference, delivery service, book delivery, digital library; pandemic; excellent service


Full Text:

PDF

References


Arya, H.B., and Mishra. J.K. “Virtual Reference Service: Tools and Techniques.” Journal of Library & Information Science 2, no. 1 (2012): 102–16.

Canada, Virtual Reference, and Vera Fullerton. “IFLA Digital Reference Guidelines,” n.d.

Dikti, Departemen Pendidikan dan Kebudayaan Dirjen. Buku Pedoman Perpustakaan Perguruan Tinggi. Jakarta: Departemen Pendidikan dan Kebudayaan Dirjen Dikti, 1994.

Griffiths, Jillian R, and Peter Brophy. “Student Searching Behavior and the Web : Use of Academic Resources and Google Survey of Existing Search Engine Use Research” 53, no. 4 (n.d.): 539–54.

Katz, Bill. “The Publishing and Review of Reference Sources.” Routledge Library Edition : Library and Information Science 70 (1987).

King, Pambanisha, and Anthony J Pendleton. “The Campus Courier Service: Campus Delivery of Books and Journals at Auburn University.” Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 19, no. 4 (October 30, 2009): 317–23. https://doi.org/10.1080/10723030903285437.

Kismiyati, Titik. “Prinsip Layanan Perpustakaan Dimasa Pandemi.” In Webinar 25 Hari Kunjungan Perpustakaan Dan Bulan Gemar Membaca. Jakarta: Perpusnas, 2020.

Menteri Kesehatan. Peraturan Peraturan Menteri Kesehatan, Pub. L. No. 9 (2020).

Moleong, Lexy J. Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya, 2010.

Muslim, Budiman. “Layanan Delivery Pustaka (De_Tak) Inovasi Layanan Perpustakaan Umum.” Media Pustakawan 22, no. 4 (2015): 10.

Perpustakaan Nasional RI. Jakarta. “Undang-Undang No. 43 Tahun 2007 Tentang Perpustakaan,” 2007.

Qalyubi, Syihabuddin. Dasar-Dasar Ilmu Perpustakaan Dan Informasi. Yogyakarta: Jurusan Ilmu Perpustakaan, 2007.

Savitri, Iryana. Layanan Book Delivery Perpustakaan Dalam Memenuhi Kebutuhan Informasi Di Kantor Pusat Bank Indonesia. Jakarta: UIN Syarif Hidayatulah, 2019.

Suharsimin Arikunto. Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rieneka Cipta, 2014.

Sulistyo Basuki. Pengantar Ilmu Perpustakan. Jakarta: Gramedia Pustaka Utama, 1991.

Susilowati. “Layanan Referensi Virtual Sebagai Strategi Pelayanan Di Masa Pandemi Covid-19.” Jurnal Perpustakaan Dan Kearsipan 1, no. 2 (2021): 60–66.

Tawaf, and Khaidir Alimin. “Kebutuhan Informasi Manusia: Sebuah Pendekatan Kepustakaan.” Kutubkhanah: Jurnal Penelitian Sosial Dan Keagamaan 15, no. 1 (2012).

Tsang, Angel Lok Yi, and Dickson K W Chiu. “Effectiveness of Virtual Reference Services in Academic Libraries: A Qualitative Study Based on the 5E Learning Model.” The Journal of Academic Librarianship 48, no. 4 (2022): 102533. https://doi.org/https://doi.org/10.1016/j.acalib.2022.102533.

Ye, Zheng, Lan Yang, and Suzanne D Gyeszly. “Document Delivery from Texas to Qatar : An International Inter-Campus Service” 3, no. April (2009): 116–25. https://doi.org/10.1108/02641610910985576.




DOI: http://dx.doi.org/10.22373/16810

Refbacks

  • There are currently no refbacks.